Please have your OrderId available provided to you by email at the time of order placement. Provide a reason for your request in order to speed up your request approval. Your request will be reviewed within 2 days i.e Standard Response Time. We reserve the right to extend the response time based on the nature of conditions to apply on refund situation.
During this response time, we will reach you and try to solve any issue you are facing providing you best technical support.
In case the support team fails to resolve the matter your refund request will be approved.
After successful approval you will get
$Refund amount = $ProductPrice – $Papalfee
Conditions to apply on refund situations:-
- Technical Issues :- To apply for a refund you need to explain your issues in detail. Refund will be only approved if there is any technical issue with plugin . During this process we can ask you to provide your website details so we can test your explained issues and provide you the suitable solution. If the plugin does not work then your refund will be intiated within two working days.
- You bought a plugin twice :- Sometime user buy only one plugin but payment is deducted twice due to slow server or other issue. So in this case refund will be provided for duplicate entry/Plugin .
To avoid fraud and spam request here are some condition where we don’t offer any refund. The refund will not be approved if:-
- You bought an item by mistake.
- You don’t like the Plugin/Layouts or plugin didn’t meet your expectation.
- You don’t have sufficient experience to use the plugin.
- You changed your plan.
- you are asking for a refund after 7 days.
Note:- We don’t offer any trials . All the users from BluePlugins are requested to read all the conditions in detail. We already offer free version of plugin, there is a support forum where you can ask pre sales question and see demo of our plugins. So there should not be any space of confusion . If you still have any confusions please contact us before buying.