No checkboxes are displayed

?s=48&d=mm&r=gmj@plantocaps.com asked 2 months ago
I have no checkboxes for the delivery address, the different shipping methods and the data protection declaration at the end of the form.
Can anyone help me?
Thank for your help.

5 Answers
?s=48&d=mm&r=gBluePlugins answered 2 months ago
HI @MJ
Your question is not clear, please send your website link where these issues are showing. We recommend you try changing the theme so you can figure out if there is any CSS conflict .
Thanks

?s=48&d=mm&r=gMarkus answered 2 months ago
hello thanks for your feedback.
I didn’t actually change anything, only the checkboxes were never there. I have attached a picture for you. you see circles where checkboxes should actually be. so that the customer can click to confirm the selection.
Thanks for your help
 
Bildschirmfoto 2023 07 12 um 10.18.48

?s=48&d=mm&r=gBluePlugins answered 2 months ago
Hi @ Markus, Upon seeing your image given it seems there is some kind of CSS issue. Sometimes this happens with extra padding to the sections Or May be the checkboxes are displayed to none.
I can better guide you upon seeing your website. If you are comfortable you can send me the link to your website where I can see this checkout page to explore more about the issue.
Thanks

?s=48&d=mm&r=gMarkus answered 2 months ago
Hello
here is the link…
https://www.plantocaps-pharm.com/
you can put this article in the shopping cart, then you will come directly to the page
https://www.plantocaps-pharm.com/produkt/everyday-essentials-kapseln/

thks 

?s=48&d=mm&r=gMarkus answered 2 months ago
Hello
We were able to solve the problem – thank you!

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